FC312 INTRO TO SERVICE IN THE HOSPITALITY INDUSTRY TC
Course: FC312 Intro to Service in the Hospitality Industry TC
Grade: 9, 10, 11, 12
Subject Area: Family and Consumer Sciences
Type: Standard, Potential College Credit
Introduction to Service in the Hospitality Industry discusses customer service in the hospitality field and how it is the backbone of this industry. Students will learn how to identify good and not so good service as well as how correct service evolved and the reasons for its existence. Students will learn how to deal with upset customers and gain basic dispute management skills.
Notes: Students may receive transcripted credit for this course from Gateway Technical College.