Course: FC312 Hospitality Services TC

Grade: 9, 10, 11, 12

Subject Area: Family and Consumer Sciences

Type: Standard, Potential College Credit

Credits: 0.5

Course Information:

Hospitality Services discusses customer service in the hospitality field and how it is the backbone of this industry. Students will learn how to identify good and not so good service as well as how correct service evolved and the reasons for its existence. Students will learn how to deal with upset customers and gain basic dispute management skills.

Notes: Students may receive transcripted credit for this course from Gateway Technical College.